Help with NHS App 2025

Our digital volunteers are ready to help older people in Harborough District to register with the NHS App on their smartphone or tablet. You can use it to order repeat prescriptions, to check results of tests, look at your medical history and make some types of appointment.

We know that a lot of our people find the app straightforward to use, but setting it up can be tricky, so our volunteers are offering sessions where we will help you to register and show you the basics.

Ring 01858 439262 or email champions@vasl.org.uk to book an appointment, see list of sessions below which we will add to.

You will need to have an email address, we can create one for you if you don’t have one.
The system will send an email to that address so you need to be able to check your emails on your phone or laptop during the session.

Is your smartphone registered with your GP surgery? If you receive texts from them, you are, if not please let the surgery know your number so they can update your record.

Are you already registered with your Surgery’s website? If so please bring along your password.

If you haven’t registered with the surgery website before:

Please bring your NHS Number with you. This is a 10 digit number, like 485 777 3456 you can find it on your prescription.
and
You will need to bring photo ID a passport or Driving licence click link to find other items which are accepted. If you don’t have your NHS number but you do have photo ID this isn’t a problem.

If your phone isn’t registered with the surgery or you don’t have photo ID
You will need to contact your surgery and ask to be registered for online services.
They will give you three pieces of information which you will need to bring along.

These are the sessions where help is available, more will be added, you need to book into most of them. It is useful for us to check before you travel to a session that you have the information you will need.
Ring 01858 439262 or email champions@vasl.org.uk to book an appointment.

Date of sessionLocationNotes
Apr Wed 2nd AprilMH LibraryOpen session Book on 01858 439262
Tues 8th AprilBillesdon Practice
(Cafe 55 Thurnby)
Bookings through the Billesdon Surgery.
Mon 14th AprilLutterworth LibraryOpen session Book on 01858 439262
MarWed 5th MarchMH LibraryOpen session Book on 01858 439262
Mon 10th MarchLutterworth LibraryOpen session Book on 01858 439262
Tuesday 11th MarchKibworth Medical CentreBookings through the medical centre.
FebWed 5th FebMH LibraryOpen session Book on01858 439262
Mon 10th FebLutterworth LibraryOpen session Book on01858 439262
Wed 26th FebMaxwell LodgePrivate Session
Jan
Wed 08/01/2MH LibraryOpen session Book on01858 439262
Mon 13/01/2025Lutterworth LibraryOpen session Book on 01858 439262
Tue
21/1/2025
Community Champions GatheringClosed session
Tues 28th Jan 2025 
10am – 12pm
Kibworth Medical CentreBookings through the medical centre.

This is a free service for people over 60 who live alone in Harborough District or are carers, it is funded by the National Lottery Community Fund

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